Our Policies

Returns: Chapman Jewelers will accept merchandise in its original condition for a full refund when accompanied by the original sales slip. Merchandise must be returned within 14 days of the purchase date and presented in saleable condition. If an item was given to you as a gift, you will receive an in-store credit. Special order items are considered final sales.



Exchanges: Exchanges will be given for merchandise up to 30 days after the date of purchase.



Special Orders: A 50% deposit is required for all special orders. Shipping charges will be applied.



Layaways: In-stock items $500 and up may be placed on layaway for a maximum of 90 days. An initial deposit of 20% of the total purchase price is required. Payment on account must be made, at minimum, once a month and item must be paid in full by the 90th day. Memo items excluded. If you choose to forgo your layaway item, no deposits you've made will be refunded.



All estate jewelry, sale items, special orders and customized (i.e. engraving) items are final sales.